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Log & Trouble Tickets Overall Summary

total info entries: 158
total tickets opened: 161
total tickets closed: 161
total remaining open tickets:
response time: max = 8618.10, min = 0.00, mean = 269.70 (hours) (N=113)
close time: max = 15803.56, min = 0.01, mean = 440.05 (hours) (N=161)

Month	# of info entries	# of tickets opened	# of tickets closed
Mar 1999	18	0	0
Apr 1999	26	0	0
May 1999	8	0	0
Jun 1999	1	0	0
Jul 1999	2	0	0
Aug 1999	8	0	0
Sep 1999	1	0	0
Oct 1999	2	0	0
Nov 1999	2	0	0
Dec 1999	1	0	0
Jan 2000	1	0	0
Feb 2000	3	0	0
Mar 2000	1	0	0
Apr 2000	2	0	0
May 2000	3	0	0
Jun 2000	0	0	0
Jul 2000	3	4	4
Aug 2000	2	1	1
Sep 2000	5	2	2
Oct 2000	0	3	3
Nov 2000	2	0	0
Dec 2000	0	1	1
Jan 2001	0	2	2
Feb 2001	0	0	0
Mar 2001	0	0	0
Apr 2001	1	1	1
May 2001	0	0	0
Jun 2001	0	0	0
Jul 2001	0	0	0
Aug 2001	0	0	0
Sep 2001	0	0	0
Oct 2001	1	0	0
Nov 2001	0	2	2
Dec 2001	0	1	1
Jan 2002	0	4	4
Feb 2002	1	6	5
Mar 2002	3	7	7
Apr 2002	2	6	6
May 2002	4	5	5
Jun 2002	7	10	9
Jul 2002	10	8	8
Aug 2002	0	5	5
Sep 2002	0	3	3
Oct 2002	0	1	1
Nov 2002	4	2	1
Dec 2002	0	1	0
Jan 2003	0	0	0
Feb 2003	2	0	0
Mar 2003	3	7	3
Apr 2003	3	1	2
May 2003	2	1	1
Jun 2003	0	1	1
Jul 2003	0	2	2
Aug 2003	0	1	1
Sep 2003	1	2	2
Oct 2003	1	0	0
Nov 2003	0	2	2
Dec 2003	1	2	9
Jan 2004	1	1	1
Feb 2004	0	3	3
Mar 2004	0	3	3
Apr 2004	1	2	2
May 2004	1	2	2
Jun 2004	0	0	0
Jul 2004	2	0	0
Aug 2004	0	1	1
Sep 2004	4	0	0
Oct 2004	0	2	2
Nov 2004	0	0	0
Dec 2004	0	0	0
Jan 2005	0	0	0
Feb 2005	1	0	0
Mar 2005	1	2	2
Apr 2005	0	2	2
May 2005	0	1	1
Jun 2005	0	2	2
Jul 2005	0	0	0
Aug 2005	2	0	0
Sep 2005	1	3	2
Oct 2005	0	1	2
Nov 2005	1	1	1
Dec 2005	0	1	1
Jan 2006	0	0	0
Feb 2006	0	0	0
Mar 2006	0	2	2
Apr 2006	0	1	1
May 2006	0	0	0
Jun 2006	0	4	4
Jul 2006	0	4	4
Aug 2006	0	4	3
Sep 2006	0	3	4
Oct 2006	0	1	1
Nov 2006	0	1	1
Dec 2006	0	0	0
Jan 2007	0	2	2
Feb 2007	1	2	2
Mar 2007	0	2	2
Apr 2007	0	3	3
May 2007	2	0	0
Jun 2007	0	1	1
Jul 2007	2	5	5
Aug 2007	0	0	0
Sep 2007	0	1	1
Oct 2007	0	0	0
Nov 2007	0	0	0
Dec 2007	0	0	0
Jan 2008	1	0	0
Feb 2008	0	0	0
Mar 2008	0	2	2
Apr 2008	0	1	1
May 2008	0	1	1
Jun 2008	0	0	0
Jul 2008	0	0	0
Aug 2008	0	0	0

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