SCCF: Customer Services

SCCF Contents

RSOC Log and Trouble Ticket Service

From this page, anyone can view the RSOC log of significant events, including the status of open trouble tickets. Anyone can also open a new trouble ticket. RSOC Help Desk Personnel can add, edit and delete entries to the log.

Add New Entries

1)
Use this option if you are experiencing problems with the system and would like to request technical support.

2)
For RSOC Help Desk Personnel to log problems which they have noticed or which have been phoned in. (password protected)

View / Edit Log Entries:

Choose from one of the following options for sorting the log entries: (RSOC Help Desk Personnel can edit the entries)

1)

2) Open Closed

3) from the past days.

4) from January February March April May June July August September October November December 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999

5)

View Log Statistics:

RSOC Log Statistics show the number of open/closed trouble tickets and informative log entries as well as statistics on time to first response and time to closing trouble tickets.